Did You Ever Have a Customer Who Stopped Coming In?

Did You Ever Have a Customer Who Stopped Coming In?

It happens to the best of us—a long-time customer who, for one reason or another, just doesn't come in anymore. Read on to learn more about the wonderful art of reconnecting with a past customer.

Bringing someone back into the fold is as delightful as rekindling an old friendship. And just like any good friendship, it's all about making them feel valued, appreciated, and well, missed! So, let me share with you some of my favorite strategies for luring back those valued customers into our business haven.

We Miss You!

First and foremost, it's all about reaching out in a way that says, "Hey, we've been thinking about you!" And what better way to do that than by personalizing the approach? A heartfelt email or even a handwritten note can work wonders. Reminding them of their last visit or purchase and expressing genuine interest in their well-being can evoke a sense of connection that's hard to ignore. It's like extending a warm, welcoming hand to an old friend you haven't seen in a while.

Magic Trick!

Now, here's a tip that always works like magic. Offer something special. It doesn’t have to be a discount. Offer a sneak peek at something exciting, such as an event or new product launch. Simply telling them you appreciate their past patronage and are willing to go the extra mile for their return can make them feel like the VIPs they genuinely are.

I'm Sorry

Oh, and don’t forget the power of a genuine apology if needed. Sometimes, acknowledging any past hiccups or shortcomings can demonstrate humility and integrity. It shows you’re not just about making sales but are genuinely invested in providing the best possible experience. A sincere apology and a heartfelt promise to do better can go a long way to a fresh start.

Get In Touch

You know, staying in touch is key. In this fast-paced world, it's easy for people to forget, so why not remind them from time to time that you’re still eager to serve them with the best you've got? Whether through a well-timed newsletter, an engaging social media post, or a friendly phone call just to check in, it helps keep your business on their radar. It's like gently tapping them on the shoulder and saying, "Hey, we're still here, and we miss you!"

Leave a Good Impression

Ah, the power of a little surprise! Who doesn't love being pleasantly surprised? Sending a little unexpected gift or a small token of appreciation can bring an instant smile to their face. It doesn't have to be extravagant, just something that shows you've been thinking about them. After all, the little things often leave the biggest impressions.

Creating an irresistible customer experience is paramount. Making their return visit not just pleasant but memorable can create a lasting impression they'll carry with them long after they've left. From a warm, welcoming ambiance to attentive and personalized service, ensuring every interaction with your business is delightful can keep them coming back for more.

Ask for Feedback

And last but not least, never underestimate the power of asking for feedback. Understanding why someone left in the first place can be the key to winning them back. By actively seeking their thoughts and opinions, you’ll demonstrate you value their input and shows your commitment to continuous improvement. It's like telling them, "We want to be better for you, and we're ready to listen."

So there you have it, my friend! Luring back a past customer is all about making them feel cherished, heard, and valued. It's about building a relationship that goes beyond mere transactions and speaks to the heart. With a bit of sincerity, thoughtfulness, and a genuine desire to make things right, you can bring them back into our business embrace, where they rightfully belong.

Shar Hermanson

About the Author : Shar Hermanson

I love Flamingos, and only one person has ever asked me why. That person is the one who I would want to be my marketing partner. In a world of formulas and ideas, you need a partner that takes the time to ask you why. In my 22 years of marketing experience, I have learned that asking more and talking less is what makes a great relationship. I work best with growth-minded companies and individuals with an internal drive to succeed. They sleep with their ideas and wake up ready to drink in the opportunity that comes with every sunrise. They have barriers they can’t see because they live with them each day. My team and I identify those barriers to your dreams, and we encourage you to put a flag on your goal. We use inbound and outbound marketing strategies to tell your story to your ideal customer. This reduces customer complaints and issues. We attract your ideal customer. My experience is with radio, newspaper, billboard, website, search, email, and all the other fun tools marketers use. All you will care about is how we find your story and tell it to the right people.